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Fallon Health Medicare Broker Support Specialist in Worcester, Massachusetts


Fallon Health Vaccination Requirements:

To protect the health and safety of our workforce, members and communities we serve, Fallon Health now requires all employees to disclose COVID-19 vaccination status. As of 2/1/2022, all roles not designated as “Remote” require full COVID-19 vaccination and Fallon Health will obtain the necessary information from candidates prior to employment to ensure compliance. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

About Fallon Health:

Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org.

About NaviCare:

Fallon Health is a leader in providing senior care solutions such as NaviCare, a Medicare Advantage Special Needs Plan and Senior Care Options program. Navicare integrates care for adults age 65 and older who are dually eligible for both Medicare and MassHealth Standard. A personalized primary care team manages and coordinates the NaviCare member’s health care by working with each member, the member’s family and health care providers to ensure the best possible outcomes.


Assist the Broker Relationship Manager with Sales and Retention for the Broker market. Work closely with the Broker Relationship Manager to maintain a strong and positive broker relationship. Other responsibilities include training and recertification of Medicare products, marketing requests, and compliance. Respond to all broker related requests and support all broker activities.


Job Responsibilities

  • Help to prospect and profile new business opportunities with Medicare insurance brokers

  • Maintain agent onboarding database to track broker demographic details, including CMS training & certification requirements.

  • Maintain detailed product knowledge to engage in product education to support broker sales efforts.

  • Act as support for broker and client meetings, including presentations to introduce them to our services and assist in the closure of new business cases

  • Provide multi-faceted administrative support for the Broker relationship manager.

  • Create and produce on going reporting requests to support the Broker business activities.

  • Meet and exceed Medicare sales goals established by management.



Bachelor’s Degree or equivalent work experience


  • Massachusetts Health insurance license or ability to obtain license within 6 months of obtaining position. *     *

  • Annually, required to pass a product certification exam

  • Annually, required to take the AHIP certification


  • 3+ year in the Healthcare Industry

  • 1-3 years of sales and/or broker sales experience required.

  • Excellent communication, listening and interpersonal skills allowing you to interact effectively with Brokers, sales team and other internal departments.

  • Proficient in Microsoft Office

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location US-MA-Worcester

Posted Date 5 days ago (5/11/2022 2:39 PM)

Job ID 6855

# Positions 1

Category Medicare Medicaid Programs